Contact
Questions about plans, orders or support? Reach out — we typically respond within 1–2 business days.
Contact AuroraCloud Shop
Have a question about plans, an order, or need technical support? Use the form below and we will get back to you. Please include your order reference number for faster assistance.
How to Reach Us
The fastest way to reach us is through the contact form. We typically respond within 1–2 business days. For order-related questions, always include your order reference number.
Support Categories
- General Inquiry — Questions about the service, plans or anything else.
- Pre-Sales Question — Help choosing the right VPS plan for your project.
- Technical Support — Issues with your VPS, setup or configuration.
- Billing — Questions about payments, invoices or your account.
- Refund — Refund requests under the Refund Policy.
- Order Assistance — Help with an existing order or delivery.
What to Include
To help us assist you quickly, please include:
- Your name and email address (the one used for the order).
- Your order reference number (if applicable).
- A clear description of your question or issue.
Response Time
We aim to respond to all messages within 1–2 business days. During peak periods, response times may be slightly longer. We do not offer 24/7 live chat — the contact form is our primary support channel.
Other Ways to Learn
Before contacting us, you may find answers in our FAQ or the VPS Guide. These resources cover common questions about VPS hosting, delivery, billing and setup.