Refund Policy
Refund eligibility and conditions for VPS orders.
1. Refund Eligibility
Refund requests may be eligible within 72 hours from VPS provisioning completion for the initial order, subject to the terms and exclusions stated in this policy. This applies to qualifying first orders only.
2. First-Order Money-Back Request
One first-order money-back request is allowed per customer. This means that if you place a first order and are not satisfied, you may request a refund within the 72-hour window. Subsequent orders are not eligible for a first-order money-back request.
3. Renewals Excluded
Renewal orders are not eligible for refunds under this policy. Once a VPS plan has been renewed, the renewal period is non-refundable.
4. Upgrades Excluded
Upgrades to a higher VPS plan are not eligible for refunds. If you upgrade your plan, the upgrade is considered a separate purchase and is non-refundable.
5. Additional Purchases May Be Excluded
Additional purchases made beyond the initial order (such as extra IP addresses, additional storage, or other add-ons) may be excluded from refund eligibility. The initial VPS plan order is the primary item covered by this policy.
6. Abuse and Policy Violations
Refund eligibility is void if the Service was used in violation of our Acceptable Use Policy or these Terms of Service. This includes, but is not limited to, malware distribution, phishing, spam, unauthorized access, or any other abusive or unlawful activity.
7. Refund Eligibility Subject to Review
All refund requests are subject to review. We will examine the circumstances of the request, including the timing, the nature of the issue, and whether the order qualifies under this policy. We reserve the right to deny a refund if the request does not meet the eligibility criteria.
8. Payment Processor Fees
Payment processor fees or third-party costs may be treated according to applicable rules. In some cases, a portion of the refund may be reduced by fees charged by the payment provider. We will inform you of any such deductions when processing your refund.
9. How to Request a Refund
To request a refund, contact us through the contact page with your order reference number and a brief description of the issue. Please include the email address associated with your order. We will review your request and respond within a reasonable timeframe.
10. Refund Processing Time
Once a refund is approved, it is processed through the original payment method. The time it takes for the refund to appear in your account depends on your payment provider and bank. Typically, refunds take 3–10 business days to be reflected.
11. No Automatic Refunds
Refunds are not automatic. You must submit a request within the eligible window. We do not issue refunds without a valid request from the customer. This policy does not constitute a “100% guaranteed refund” — eligibility is subject to the conditions stated above.
12. Contact
If you have questions about this Refund Policy, contact us through the contact page. We are happy to clarify any part of this policy.